Frequently Asked Questions
- WHAT IS YOUR RETURN POLICY?
Items sold at Archipelago are covered by a seven (7) day return. To return an item, the item must not have been used and modified and client must present the original receipt. Client must email firstname.lastname@example.org and bring or ship the item to Archipelago Home 3/F Glorietta 4 within the seven-day period. Store credits are issued once the item is received and cleared by the Store Supervisor.
If you return an item, the return shipping cost (if any) will be deducted from your total refund amount. The initial delivery charge is non-refundable.
Sale and clearance items may not be returned.
- WHAT ARE YOUR PAYMENT METHODS?
We require full payment made via bank deposit/transfer, credit card or PayPal. For all online orders, payment will not be accepted in our stores or via cash on delivery.
- MAY I PICK UP MY ORDERS IN THE STORE?
Yes, you may personally pick up your orders in the Glorietta 4 store. If you will send someone, please have them present a signed authorization letter and inspect item before pick up.
If the order will be picked up by Lalamove, Transportify or any third-party delivery service provider, please note that Archipelago Home will not be liable for any damage on the item that the provider may incur.
- DO YOU DELIVER TO MULTIPLE DELIVERY ADDRESSES? HOW ABOUT TO CARGO FORWARDERS?
Our system requires only one delivery address for one order. If you need to deliver to multiple addresses, please transact under separate orders.
Also, please note that Archipelago Home does not deliver to ports, shipping lines, trucking and forwarding terminals.
- HOW DO I REQUEST FOR A QUOTATION?
Please send an email to email@example.com with your company name, address, and contact numbers. Please include the items for quotation including the quantity needed and delivery address.
- CAN I REVISE THE DETAILS IN MY ORDER?
Please feel free to revise your order anytime before payment. However, once paid, no changes in your order may be made.
- WHY IS THE ITEM I ORDERED DIFFERENT FROM THE PICTURES POSTED?
Archipelago Home makes every effort to provide high quality images, and measurements to assist you in selecting your furniture or home décor. However, images may slightly vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.)
- DO YOU OFFER A WARRANTY OF YOUR PRODUCTS?
All items come with a standard manufacturer’s warranty against hidden defect under the Consumer Act of the Philippines.
- WHAT MATERIALS WERE USED IN THE MANUFACTURE OF THE FURNITURE AND HOME DÉCOR?
Our merchandise are carefully curated and are sourced from abroad. For any inquiries regarding materials, please email the details and photo of the item firstname.lastname@example.org.
- DO YOU ACCEPT CUSTOMIZATION OF ITEMS?
To maintain high quality products at affordable prices, we choose to source our merchandise abroad direct from manufacturers, realizing cost savings, rather than making custom orders. Although we are unable to support custom orders, most of our home accessories are offered in multiple sizes, colors and finishes to make it easy for you to find your style and your look.
- DO YOU ASSEMBLE ITEMS?
We offer to assemble selected items like chandeliers and furniture upon request. This service is free of charge. However, please note employees are prohibited from installing any product and Archipelago Home does not guarantee or warrant any installation performed by its employees in contravention of this prohibition.
- DO YOU REPAIR OR REUPHOLSTER FURNITURE AND OTHER ITEMS?
Our merchandise are sourced from abroad and we do not manufacture any of these locally. Thus, we do not maintain a team for repair or reupholstery.
- DO YOU ACCEPT INDENT ORDERS?
To inquire on indent orders, please send an email to email@example.com with your company name, address, and contact numbers. Please include the items including the quantity needed and delivery address. We shall thereafter email you the production time and quotation for the order. All indent orders will require a non-refundable down payment of fifty percent (50%) upon confirmation of indent order and the balance shall be payable upon delivery of the items to the customer.