Frequently Asked Questions
- DO YOU ACCEPT INDENT ORDERS?
To inquire on indent orders, please send an email to with your company name, address, and contact numbers. Please include the items including the quantity needed and delivery address. We shall thereafter email you the production time and quotation for the order. All indent orders will require a non-refundable down payment of fifty percent (50%) upon confirmation of indent order and the balance shall be payable upon delivery of the items to the customer.
- WHAT IS YOUR RETURN POLICY?
Items sold at Archipelago are covered by a seven (7) day return. To return an item, the item must not have been used and modified and client must present the original receipt. Client must email and bring or ship the item to Archipelago Home Ayala Malls Manila Bay within the seven-day period. Store credits are issued once the item is received and cleared by the Store Supervisor.
If you return an item, the return shipping cost (if any) will be deducted from your total refund amount. The initial delivery charge is non-refundable.
Sale and clearance items may not be returned.
- DO YOU ACCEPT CUSTOMIZATION OF ITEMS?
To maintain high quality products at affordable prices, we choose to source our merchandise abroad direct from manufacturers, realizing cost savings, rather than making custom orders. Although we are unable to support custom orders, most of our home accessories are offered in multiple sizes, colors and finishes to make it easy for you to find your style and your look.
- DO YOU ASSEMBLE ITEMS?
We offer to assemble selected items like chandeliers and furniture upon request. This service is free of charge. However, please note employees are prohibited from installing any product and Archipelago Home does not guarantee or warrant any installation performed by its employees in contravention of this prohibition.
- DO YOU REPAIR OR REUPHOLSTER FURNITURE AND OTHER ITEMS?
Our merchandise are sourced from abroad and we do not manufacture any of these locally. Thus, we do not maintain a team for repair or reupholstery.
- WHAT MATERIALS WERE USED IN THE MANUFACTURE OF THE FURNITURE AND HOME DÉCOR?
Our merchandise are carefully curated and are sourced from abroad. For any inquiries regarding materials, please email the details and photo of the item to firstname.lastname@example.org.
- MAY I PICK UP MY ORDERS IN THE STORE?
For all online orders with delivery address in Metro Manila, the pick-up in store option is not available. All these orders are only for delivery with a flat shipping fee. For all online orders with registered address outside of Metro Manila, only the pick-up in store option is available. The store does not deliver to addresses outside of Metro Manila. However, the client may make arrangements with a third-party courier to pick-up the items in the store.
- DO YOU DELIVER TO MULTIPLE DELIVERY ADDRESSES?
Our system requires only one delivery address for one order. If you need to deliver to multiple addresses, please transact under separate orders.
- CAN I REVISE THE DETAILS IN MY ORDER?
Please feel free to revise your order anytime before payment. However, once paid, no changes in your order may be made.
- HOW DO I REQUEST FOR A QUOTATION?
Please send an email to with your company name, address, and contact numbers. Please include the items for quotation including the quantity needed and delivery address.
- WHY IS THE ITEM I ORDERED DIFFERENT FROM THE PICTURES POSTED?
Archipelago Home makes every effort to provide high quality images, and measurements to assist you in selecting your furniture or home décor. However, images may slightly vary in color depending on many factors (i.e. lighting when photo was taken, monitor color settings, etc.)
- DO YOU OFFER A WARRANTY OF YOUR PRODUCTS?
All items come with a standard manufacturer’s warranty against hidden defect under the Consumer Act of the Philippines.
- WHAT ARE YOUR PAYMENT METHODS?
We require full payment made via bank deposit, bank transfer, debit card, credit card or PayPal. For all online orders, payment will not be accepted in our stores or via cash on delivery.
- DO YOU OFFER GIFT WRAPPING SERVICES?
We do not offer gift wrapping services. Items are sent in their original packaging.
- CAN I RESERVE AN ITEM THROUGH THE WEBSITE?
We do not accept reservations for online transactions.
- WHEN MAY I EXPECT THE DELIVERY OF MY ORDERS?
Orders will be delivered within two to four (2 to 4) business days from payment. Our delivery schedule is between 11:00 AM – 4:00 PM, Mondays to Fridays. Processing of deliveries for all orders made beyond 4:00 PM will be made the next business day. Our delivery crew will send notification of the exact date of delivery one day prior to such date. However, no confirmation of the specific time of arrival will be provided as this will depend on the priority line-up, location, and traffic conditions.